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Due to my job nature, I need to travel quite frequent. This year has been slow so far until lately. Yesterday was kind of tragic at Manila Ninoy Aquino International Airport, MAS check-in counter 5 refused to proceed with my check-in.

Lately, all my flight tickets purchases were done online and I normal don’t print out the itinerary details. I never came across any problem checking in with only my passport so far. Normally even at the worst, showing them the detail through my laptop and everything done. I did the same yesterday and the ground crew still refused to issue the boarding pass to me because I fail to show them the hardcopy of the detail itinerary. They insisted that I need to provide them the credit card of the purchase. It was done by company and the person who did it so coincidently was on leave and I tried few alternative way to get it but eventually failed.

So, I was stuck and request to talk to the lead officer in charge.

MH : Yes, how can I help you?

ME : I’m not able to get the CC number cos it was done by company and she’s not in and not able to reach. Is there any other way that I could proceed with the check-in since I have my passport and the email MAS sent to me. I have all my particular with me but not the CC number.

MH : I think there’s nothing we can do. We need the CC number as procedure and for your own good. The only thing you can do now is, to buy another ticket.

(deep down I was swearing, WTF for my own good, please tell me 3 reasons it will benefit me by proving I have the CC number? FTS)

ME : What? this is ridiculous. I’ve been travelling all these while and never encounter such incident before.

(There were more going on of course just to summaries it)

Just after that, my finance executive called and manage to give me the CC number from the bank statement she found. Finally, I was permitted with the boarding pass. Really FML especially it was on my birthday.

Now, MAS, please tell me that’s the procedure that you call it MH = Malaysian Hospitality. When we are trying to be more environmental friendly by reducing the usage of paper when we can do thing electronically and also because I couldn’t provide the credit card number which paid the ticket I was request to purchase new ticket? If this is the freaking procedure and why this only happened to me in Philippines and not China, HongKong, Singapore etc?


While on board, I was at 38D and the crew accidentally split some orange juice onto a guy at 37C and I didn’t hear any apologize and not even offer him with some napkins etc to clean up the mess. She just blardy walk away and finish up with her task (collecting empty cups). I was so disappointed with the service MAS offered now days. Also, I request for a cup of tea after the meal and that crew still owe me my cup of tea till now.  What make it worst was my seat was crooked and I need to alter my sitting position to suit it. Lucky the journey only took 3.5 hours. That was basically how tragic it was during the 1st half of my birthday.


23 Responses

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  1. KY

    LOL terrible, you should write them a letter, with a link to this page. :P

    November 21, 2009 at 7:22 pm
  2. foodcrazee

    poor u . . .welcome back btw

    November 21, 2009 at 9:13 pm
  3. SC

    An unforgettable & memorable gift from MH for your birthday.

    November 21, 2009 at 11:44 pm
  4. Myhorng

    KY, I tweeted with the link. special mail should be send also I guess.

    foodcraze, thanks… stupid MAS

    SC, oh yeah. bad bad bad.

    November 22, 2009 at 12:36 pm
  5. theeggyolks

    I’d preferred airasia..XD

    November 22, 2009 at 12:55 pm
  6. Simon Seow

    A bit redundant isn’t it? Why need Credit Card info when the boarding pass got your name and passport no.? I think Air Asia only need the Itinerary number.

    November 22, 2009 at 1:03 pm
  7. Peter Tan

    [email protected]

    If CS don’t respond, send an email to the CEO. Maybe they will give you a free ticket to make it up. :)

    November 22, 2009 at 1:04 pm
  8. kenwooi

    hmm.. i’ve never taken a MAS flight before..
    but yeah, the adverts are quite good, i think..
    anyway, go complain! =P

    November 22, 2009 at 3:09 pm
  9. Sherry Luo

    No news for quite a while.How r u?
    It’s quite cold here in Hunan and all the Ts and Ss wear like a heavy ball.So do I.And u?I think u r working with a single shirt before your desktop now?Ah…Admire so much.
    Even though the bad experience in MAS,I believe u still have a happy birthday,right?It’s also my wish to you la.

    November 22, 2009 at 4:38 pm
  10. pinyin

    wah.. horny… pity u…some more happened on ur bday.the only positive bout it is that u will remember this as the ”best” birthday gift… really wtf man…u should hav cursed out loud..haha wat kind of service is tat.

    November 22, 2009 at 7:42 pm
  11. Myhorng

    theeggyolks, yeah man, who needs the meals anyway. AA good enough.

    Simon Seow, yeah. damn stupid.

    Peter, yeah thanks for the info.

    Kenwooi, they used to be good when fly with them few times. but not this trip.

    pinyin, ya lor. somemore quote malaysian hospitality. shame lar.

    November 22, 2009 at 11:38 pm
  12. eiling

    ooh this is terrible. I must complain to MAS!

    November 23, 2009 at 10:31 am
  13. Myhorng

    Eiling, yeah. Pls do it. ask them to read this post.

    November 23, 2009 at 12:12 pm
  14. Hong Chern Wern

    aiyoyo…while you got this problem,
    I got a free upgrade to business class on MH flying to Surabaya, Indonesia…it’s the employee’s fault..you better contact the Head Office in KL and complain to them d…this is really bad from MH..

    November 23, 2009 at 3:03 pm
  15. Pet

    Terrible, on your birthday some more! Nothing much to do with MH…just have to live with it!

    November 23, 2009 at 3:49 pm
  16. kelvin

    Wow, are all the staff there having that day of the month?

    November 24, 2009 at 3:17 pm
  17. thenomadGourmand

    Hey…Happy birthday~
    Too bad abt yr MH experience but the dinner after that was rocking -some- good yea??? ;p

    so whn r we goin makan?

    November 24, 2009 at 5:11 pm
  18. Myhorng

    HCW, shit u. why so different 1 our experience on same day?

    Pet, they might be having this mindset “Everyone must live with MH”

    Kelvin, they made me having that day of the month i guess.

    thenomadgourmand, when the timing is right, let’s go. :)

    November 24, 2009 at 6:01 pm
  19. shella

    hi, i’m from manila. this happened to me as well. at that time, i cannot give them my cc number because i had the cc cancelled already. it was booked several months earlier. they said it was for security purposes. they said there’s a note at the e-ticket that the cc or number must be provided. but i showed them that there wasn’t and they said it was a recent rule, after i booked my tickets. so pretty stupid right? i mean if i used someone else’s card then it would have been reported already since it was a couple of months back. also, the cc was under my name and obviously i am one of the passengers. i was really pissed off that time because we almost missed our flight. i think they should update their guidelines.

    November 25, 2009 at 7:39 pm
  20. summerkiss80


    November 27, 2009 at 2:24 pm
  21. suertes

    MH stands for MAHAI

    November 28, 2009 at 11:30 pm
  22. Myhorng

    Shella, we shared same experience. but i wonder why only face this in Philippines. LOL

    summerkiss80, stupid experience right?

    suertes, i sort of agree with you on this now. hehehe.

    December 3, 2009 at 1:00 pm
  23. Malaysia Airlines

    MH – Malaysia’s Hell

    December 13, 2009 at 8:20 pm

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